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| Email
: Info @ derbychamp.com |
| Customer
service : customerservice @ derbychamp.com
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| Office
Phone: 972-562-7867 |
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| Mailing Address:
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| PO Box 1501 |
| McKinney, TX 75070 |
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| Business
hours: 9AM - 5PM Central Standard Time,
Monday - Friday |
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Yes, you can talk to a real person!
We are always in the shop during these hours, packaging
orders and helping customers. If, for some reason,
you don't get through on the phone, please leave us
a message and we will call you back as soon as possible.
We enjoy talking about the pinewood car derby, so
please give us a call if you have any questions.
It may be a little bit more difficult to get through
on the phone during the months of December and January.
During these months we receive hundreds of phone calls
every day. During these busy times, we may not be
able to return every phone call simply because of
the business volume. So, we do ask your patience during
the busy time of the year. If you don't get through,
please consider using our secure online store. You
can also send your order via regular mail.
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Important
Message: We will make every effort to
contact you as soon as possible, when you contact us
via email or phone/voicemail. If you do not receive
an answer within 2 business days, then we did not receive
your message, or something happened which prevented
you from receiving our response back to you.
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| To pay by
check or money order (please do not send cash) |
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To place an order through the regular
mail service, pretend you are going to place the order
on-line. Click on all of the items you want to order.
Allow the system to calculate shipping and tax charges
(if any). However, instead of entering your payment
information, just print the order form, showing the
items you want to order and the final charges. Mail
these pages with your check or money order to the address
shown above. If you would like
an email confirmation when we receive your order, please
provide a valid email address with your order. |
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